Are you a discount broker?

Why do you charge less than everyone else?

How do you split the commission with the buyer’s agent?

Won’t buyer’s agents boycott your listings?

How do other agent’s view you?

What exactly is full service?

What is fee for service or a la carte services?

Is Realty Advocates part of a larger corporate entity, or a franchise?

Do you also represent buyers?

Do you use the Internet to help sell my home?

Can you help me fix up my house before it goes on the market?

Do you stage your listings?

Do you specialize in certain neighborhoods?

If your business model is so beneficial to clients and you, why aren’t other brokers doing it?

So why do so many people still list with 6% charging agents?

Are those hybrid cars you guys drive?

Are you a discount broker?
Yes and no. Yes, in the sense that we charge less than just about anyone else. No, in the sense that there is no sacrifice in the quality or range of our service. Starting from a customized marketing plan to expert negotiating to diligent oversight, there is no other real estate company that will do a better job of selling your house than us. Period. The fact that we will also save you thousands of dollars in commissions compared to our competitors is simply a bonus!
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Why do you charge less than everyone else?
Charging a lower brokerage fee is one of the ways we choose to distinguish ourselves from the many, many other realtors working in our area. The price of homes in this area has risen so dramatically in the last 15 years that even with our lower fee structure, we are able to provide unparalleled service and the utmost commitment to our clients. In addition, we don’t have as big an overhead as the larger corporate real estate offices, and are happy to pass on this savings to our clients.
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How do you split the commission with the buyer’s agent?
In most cases, we offer a 2.5% commission to the buyer’s agent, and keep just 2.0% on our side. We offer them more than we keep in recognition of the more time it usually takes with buyers.
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Won’t buyer’s agents boycott your listings?
No. What few sellers know is that over 50% of all homes listed offer commissions other than 3% to the buyer’s agent. Our listings have been sold by every real estate company in the area and we have a long history of excellent relationship with our colleagues. Furthermore, its not likely that there will be another house just like yours (same price, size, condition, location, etc) on the market at the same time as yours with a higher commission.
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How do other agent’s view you?
When we first opened our doors in 1986, we know that other agents were not happy about having a competitor who called into question the traditional commission structure. But as we’re not a big company gaining market share left and right, they realize they don’t need to feel threatened by us. Over these last 20+ years, and lots of first hand interactions with fellow agents, we are known and respected as hard working and highly competent professionals who can be counted on to do our jobs well. We place a very high value on the quality of our collaboration with fellow agents.
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What exactly is full service?
This is the traditional model of residential real estate brokerage practice. The seller signs an exclusive listing agreement and agrees to pay the agreed commission in exchange for all the services provided by the broker. The commission is contingent on a sale actually coming to fruition. Realty Advocates offers this full service, and is what most of our clients choose (see Full Service described in more detail). The only difference between our full service and that of our competitors is the fact that we usually charge several thousands of dollars less.
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What is fee for service or a la carte services?   
To be contrasted with full service. Fee for service is where the full service package is separated into any number of component parts and combinations. In this arrangement, different services cost different fees, and these fees are usually not contingent upon an actual close of escrow. This arrangement is suited for for sale by owners who want assistance with select parts of the process of selling their home, without having to pay the higher full-service fee. While the majority of our clients opt for the full service program, the a la carte menu is still an important part of our service options and one of the things which makes Realty Advocates unique.
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Is Realty Advocates part of a larger corporate entity, or a franchise?
No. We are fully and proudly independent. We are locally owned and operated, and do not have to answer to, or contribute to the coffers of any corporate conglomerate. This allows us great flexibility and creativity to meet the needs of a more varied client base.
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Do you also represent buyers?
Yes. Many of our sellers were once buyer clients, and of course, some sellers also want to buy again. We have a unique service-set for our buyer clients, which is described in the Buyers Section of our website.
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Do you use the Internet to help sell my home?
Yes, extensively. In the first case, the formerly proprietary Multiple Listing Service (mls) has its database of all active listings open for view through a variety of search engines (yahoo, realtor.com, homeseekers.com, etc) and on realtyadvocates.com. On our site, Buyers can search both locally and nationally, and we have a system where a buyer can receive automatic e-mail updates whenever a new listing comes up that matches their customized search criteria. The Featured Listing section at realtyadvocates.com has individual pages with descriptive text and photos for each of our homes for sale. We also cross-advertise; that is, use traditional advertising media such as the S.F. Chronicle to direct prospects to info about a particular listing. Lastly, we use e-mail to stay in frequent touch will all our clients and prospects.
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Can you help me fix up my house before it goes on the market?
Absolutely. We have a lot of first-hand construction experience, and have supervised many projects for sellers in getting homes ready for sale. We know many reliable and reasonably priced tradespeople and will make referrals as needed. But just as important as knowing how to get things done is knowing what is best to do, specifically for the purpose of resale. We often find that sellers were about to spend a lot of time and money on projects that would have not paid off in a sale. Talk to us first!
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Do you stage your listings?
Because the presentation of a house is key in generating interest, and of course, the highest price, homes often benefit from staging and we have excellent consultants in this area. In many cases, however, simply removing some clutter and rearranging some furniture (with our help) can do the trick. Just as with home improvements, the thousands of dollars one can spend on staging must ultimately reflected in a higher sales price, so we judge each house on a case-by-case basis.
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Do you specialize in certain neighborhoods?
Our office is located in north Oakland, on the border between the Rockridge and Elmwood neighborhoods. But in the 20+ years we’ve been open, we’ve had great success selling homes as far north as Richmond and as far south as San Leandro. Broker Hal Feiger was born and raised in Berkeley, and Brett has been here since 1979. If we specialize in anything in particular, it is in homes and neighborhoods in which we know from long experience to be good places to live, places that we can wholeheartedly endorse, places that we would recommend to friends and family.
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If your business model is so beneficial to clients and you, why aren’t other brokers doing it?
Traditional real estate brokerage is pretty entrenched, and very conservative. It is also very slow moving. But the Internet has really shaken things up, and changes are starting to appear. Large national chains are even starting to tinker with the traditional model (Coldwell Banker is test marketing a limited fee-for-service program in one city), and there have been several Internet start-ups taking a stab at discount brokerage. We expect that the rate of change within the industry will increase, bringing new choices to consumers. But whereas the traditional industry is seeking to jump on the bandwagon, Realty Advocates is proud of its small role in providing an alternative model, thriving since 1986.
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So why do so many people still list with 6% charging agents?
Ah, the most perplexing question for us, but one which probably has several answers. First, we think many sellers don’t realize that commissions are not fixed. The big real estate companies spend a lot of effort training their agents to focus on the service-side of their pitch and not on their fees. To support their rigid pricing structure, many agents will argue that if you pay less, you will get less. Its all a smokescreen, of course. There is no shortage of unhappy sellers who paid 6%. Loyalty is another reason, as sellers will often return to the agents who helped them buy their house initially. And although we certainly cherish the same long-term relationship with our former clients, we continue to work towards having sellers take a closer look at a comparable service that will cost them thousands of dollars less. Finally, we are a small company that chooses to grow slowly, one satisfied client at a time.
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Are those hybrid cars being driven by Brett, Hal, and Dalia?
Yes. Pursuant to environmental concerns, both men traded their gas-hogging luxury sedans for the Toyota Prius, and Dalia drives the Honda Civic Hybrid. These cars get 45+miles per gallon around town, and emit far less pollutants than other cars. In both our business and personal philosophies , we strive to be "part of the solution," not the problem.
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